Last updated: September 30, 2026
These terms apply to every tour, day trip and activity booked with Where To Go Morocco, on wheretogomorocco.com, by WhatsApp or by email. By booking, you accept them for yourself and for everyone included in your booking.
Your booking is confirmed when your deposit is received and we send you a written confirmation by email with your itinerary, what is included and the price. Until you receive this confirmation, no booking exists. We may decline a booking at our discretion.
Deposit. Every tour, shared or private, desert tour or day trip, is confirmed with a 30% deposit paid online at the time of booking, by PayPal or by card through PayPal (no PayPal account needed).
Balance. The remaining 70% is paid in cash on the day of departure, before the tour starts, to your driver or to a member of the Where To Go Morocco team. We accept euros, Moroccan dirhams, US dollars and British pounds.
Please cancel in writing, by email or WhatsApp. The notice period is counted from the departure date.
| Tour type | Full deposit refund | Deposit kept | No-show |
|---|---|---|---|
| Private desert tours | More than 7 days before departure | 7 days or less | No refund |
| Shared desert tours | More than 4 days before departure | 4 days or less | No refund |
| Private day trips | More than 4 days before departure | 4 days or less | No refund |
| Shared day trips and activities | More than 2 days before departure | 2 days or less | No refund |
When the deposit is kept after a late cancellation, you can use it as credit for another booking with us within 2 months of the original tour date.
Date changes are free when requested more than 7 days before departure, subject to availability. We always try to adjust dates, pickup or itinerary at no extra cost, but changes asked less than 15 days before departure depend on our partners’ availability. If a change is not possible, you can keep your original booking or cancel under the rules above.
Each tour page lists exactly what is included and what is not, and your confirmation email is the final reference for your booking. Lunch, entrance fees (unless stated), tips and personal expenses are generally not included.
We may cancel or change a tour for reasons beyond our control, such as severe weather, road closures, natural events, official restrictions or any situation that makes the tour unsafe. If we cancel, you receive a full refund of everything you paid. We are not responsible for other costs such as flights or hotels.
Tell us about dietary needs, medical conditions or mobility needs in writing before you book. We will confirm what our partners can provide. Preferences such as room layout or a specific vehicle are not guaranteed.
We may update these terms. The version published on the day of your booking applies to that booking.
Where To Go Morocco
Gueliz, Immeuble Belkziz 5 Bis, Rue Ibn Toummert, Marrakech 40000, Morocco
WhatsApp: +212 770 680 785
Email: contact@wheretogomorocco.com
